How do I order replacement fuel cards?

How do I order replacement fuel cards?

If a fuel card is lost, stolen, or damaged, you should be able to request a replacement card from your provider either by calling or emailing customer support, or via the providers online portal. Most providers will issue a replacement card within a few days. 

Steps to order a replacement fuel card:

• Report the issue – Notify your provider immediately to cancel the lost or stolen card. 

• Request a replacement – Call customer support, send an email, or use the provider's online portal to order a new card. 

• Provide necessary details – You may need to confirm cardholder information, vehicle details, or security settings. 

• Receive replacement cards – Most providers send a new card within a few days. 

Acting quickly will help reduce the risk of fraudulent card use if the card was stolen and minimise potential financial losses. It will also help reduce inconvenience for your drivers, ensuring they can continue to get access to cheaper fuel.